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What is a Service Management Platform?

The Service Management Platform is a digital solution that allows you to manage all service processes from a single center, from receiving service requests to assigning teams, tracking work, and reporting. Thanks to the platform we developed, businesses can carry out their service operations faster, more efficiently, and in a more controllable manner. With its easy-to-use interface, it can be easily adapted to different sectors and increases customer satisfaction.

Real-Time Analysis
Service Desk

Service Desk

Modern user interfaces and seamless usability ensure the best user experience for service desk employees.

Interaction Management

Interaction Management

The primary communication layer between customer and user, the service desk, is the first reception area for correct routing.

Incident Management

Incident Management

Manage all incidents of your services. Using prioritization, classification, solutions, task management, work log entries, SLA conditions, sharing, automatic notifications.

Problem Management

Problem Management

Proactively manage problems using detailed analysis and workaround functionalities, and easily handle issues with this efficient module.

Request Management

Request Management

Manage user requests using advanced request automation functionalities based on rule engine, workflows, task automation, and catalog integrations.

Change Management

Change Management

Enabling change is easy and fast with modern ITIL4 change management practices you haven't seen in any product before.

Asset Management

Asset Management

Manage the lifecycle of all assets with enterprise discovery capabilities. Modernize your asset tracking process with this module.

Configuration Management

Configuration Management

Service configuration management will not be a complex problem after discovering this modern CMDB module that you will truly love.

Service Catalog Management

Service Catalog Management

Predefined service structures for fast service delivery. Managing both service and technical catalogs is easy with this modern catalog management module.

Service Level Management

Service Level Management

Highly customizable and advanced SLA automation capabilities provided by the prioritization rule engine invented by our developers.

Knowledge Management

Knowledge Management

The Service Knowledge Management System makes it easy to find and link solutions and articles for both technical teams and users.

Self Service Portal

Self Service Portal

A portal for users to monitor their incidents, requests, changes, assets, and all interactions with your support teams.

Service Automation

Service Automation

Automate service management tasks across all service management processes with the advanced automation engine.

Service Analytics

Service Analytics

Improve the overall management capabilities of your service managers with ready-to-use and easy-to-create report engine.

Service Dashboards

Service Dashboards

Modern management dashboards are essential for every manager today. Our modern and customizable dashboards provide oversight and foresight to managers at all levels.

Continuous Improvement

Continuous Improvement

The main methodology of the ITIL 4 application is Continuous Improvement, and thus it is naturally included in our ITSM software.

Project Management

Project Management

Along with ITIL4, the project management process has become a natural, integrated, and mandatory practice of ITSM.

Task Management

Task Management

Unified task management and centralized coordination of all tasks through processes to proactively manage resources.

There's a Difference!

ITIL4 Compliance

Servicecore has been developed based on agile and lean process practices from the latest version of ITIL4.

Number of ITIL4 Processes

Servicecore includes 16 ITIL4 processes. Detailed information is available in the datasheet.

Interaction Management

Service desk includes a pre-reception and evaluation layer. Detailed information is available in the attached datasheet.

Backlog Management

It has a work record management feature that allows all tasks to be entered into the agenda using a queue and pool model.

Agile Kanban View

Kanban support, one of the agile planning methods, is available in all processes.

CI Management

The continuous improvement module is available in Servicecore.

Workforce Management

A planning module for coordinating tasks and efficient use of workforce is available in Servicecore.

Task Management

The central task management module allows independent management of tasks performed in all processes.

Agile Management – Kanban

The status of tasks across all processes can be centrally monitored using the Kanban method.

SRM Module

Service delivery to both internal and external customers can be provided through a single product.

Advanced Project Management

Includes many features such as Gantt, roadmap, planning, WBS, Kanban.

ESM - Multicompany Mode

Multiple service delivery is possible with sub-company separation and multi-tenant structure.

3-Layer Contract

Covers internal, vendor, and external customer contracts.

5-Layer Reporting

Provides advanced analysis with dashboards, dynamic, and detailed reports.

No-code Automation

Offers conditional automation in 10+ processes and unlimited scenario possibilities.

Process Templates

Provides quick registration with predefined process templates.

Dual-Layer SLA

Includes comprehensive SLA module for incident and request management.

Unlimited AD Sync

Provides unlimited synchronization with Active Directory.

Unlimited Email Fetcher

Automatically creates records by reading emails sent to different addresses.

Dynamic Approval Mechanism

Connects hierarchical approval processes with automatic flows.

Custom Flow Design

A design module that allows easy modeling of conditional business processes and automatic escalations.

Unlimited AD Attributes

AD attribute management is available in Servicecore for flexible data synchronization.

Assignment Form

An automatic assignment form generator is available in Servicecore.

Assignment Approval-Rejection

Provides management with end-user assignment tracking, approval/rejection interfaces.

Services Layer

Lifecycle management of services as the upper layer of asset management.

Service Maps

Offers the ability to model service topologies on the CMDB.

Unlimited Service Categories

Provides unlimited sub-category support in the service catalog.

Time Engine

Generates automatic timesheets and work/service records with a patented time machine.

Flexible Licensing

Offers a hybrid model with licensing based on actual usage.

Ethical Licensing

An ethical licensing model based on actual usage is offered.

TL Contract and Payment

Turkish Lira payment and contract support is provided.

Monthly Payment Option

Monthly payment option is offered in addition to the annual model.

Easy and Ready Integrations

Fast setup with ready integration packages and API services.

Additional Developments

Offers special development opportunities with high frequency version capability.

Manufacturer-Level Local Support Team

Direct manufacturer support is provided by Turkish engineers.

ITIL Expertise

Support is provided by local consultants certified with ITIL MP and Expert.

High Development Speed

Fast and continuous development is carried out using agile methods.

Update Speed

Automatic updates with near-zero downtime through Continuous Delivery.

On-premise Usage Option

Installation and usage on local servers is possible.

Local Support

High-level local support can be obtained from the manufacturer.