ITIL4 Compliance
Servicecore has been developed based on agile and lean process practices from the latest version of ITIL4.
Number of ITIL4 Processes
Servicecore includes 16 ITIL4 processes. Detailed information is available in the datasheet.
Interaction Management
Service desk includes a pre-reception and evaluation layer. Detailed information is available in the attached datasheet.
Backlog Management
It has a work record management feature that allows all tasks to be entered into the agenda using a queue and pool model.
Agile Kanban View
Kanban support, one of the agile planning methods, is available in all processes.
CI Management
The continuous improvement module is available in Servicecore.
Workforce Management
A planning module for coordinating tasks and efficient use of workforce is available in Servicecore.
Task Management
The central task management module allows independent management of tasks performed in all processes.
Agile Management – Kanban
The status of tasks across all processes can be centrally monitored using the Kanban method.
SRM Module
Service delivery to both internal and external customers can be provided through a single product.
Advanced Project Management
Includes many features such as Gantt, roadmap, planning, WBS, Kanban.
ESM - Multicompany Mode
Multiple service delivery is possible with sub-company separation and multi-tenant structure.
3-Layer Contract
Covers internal, vendor, and external customer contracts.
5-Layer Reporting
Provides advanced analysis with dashboards, dynamic, and detailed reports.
No-code Automation
Offers conditional automation in 10+ processes and unlimited scenario possibilities.
Process Templates
Provides quick registration with predefined process templates.
Dual-Layer SLA
Includes comprehensive SLA module for incident and request management.
Unlimited AD Sync
Provides unlimited synchronization with Active Directory.
Unlimited Email Fetcher
Automatically creates records by reading emails sent to different addresses.
Dynamic Approval Mechanism
Connects hierarchical approval processes with automatic flows.
Custom Flow Design
A design module that allows easy modeling of conditional business processes and automatic escalations.
Unlimited AD Attributes
AD attribute management is available in Servicecore for flexible data synchronization.
Assignment Form
An automatic assignment form generator is available in Servicecore.
Assignment Approval-Rejection
Provides management with end-user assignment tracking, approval/rejection interfaces.
Services Layer
Lifecycle management of services as the upper layer of asset management.
Service Maps
Offers the ability to model service topologies on the CMDB.
Unlimited Service Categories
Provides unlimited sub-category support in the service catalog.
Time Engine
Generates automatic timesheets and work/service records with a patented time machine.
Flexible Licensing
Offers a hybrid model with licensing based on actual usage.
Ethical Licensing
An ethical licensing model based on actual usage is offered.
TL Contract and Payment
Turkish Lira payment and contract support is provided.
Monthly Payment Option
Monthly payment option is offered in addition to the annual model.
Easy and Ready Integrations
Fast setup with ready integration packages and API services.
Additional Developments
Offers special development opportunities with high frequency version capability.
Manufacturer-Level Local Support Team
Direct manufacturer support is provided by Turkish engineers.
ITIL Expertise
Support is provided by local consultants certified with ITIL MP and Expert.
High Development Speed
Fast and continuous development is carried out using agile methods.
Update Speed
Automatic updates with near-zero downtime through Continuous Delivery.
On-premise Usage Option
Installation and usage on local servers is possible.
Local Support
High-level local support can be obtained from the manufacturer.